About the client
Sii supports clients in the field of software development, IT infrastructure management, testing, service desk and BPO, training, engineering and consulting services.
The challenge
- Recruitment, sales and relocation of resources process services – for 170 sellers, recruiters and managers.
- Providing high level of data safety and precise access rules.
- Processes and external applications control.
What we did
- Analysis of sales processes, recruitment and relocation of resources.
- Configuration and adaptation of Dynamics CRM system for Sii needs.
- CRM integration with SharePoint applications and documents repository.
- CRM integration with Microsoft AX 2012 and external applications.
- Integration and automatization of recruitment and sales processes.
- Data migration from current systems and local database.
- Providing CRM for users on MS Outlook and mobile devices.
- End user trainings.
Effects
- 170 end users (sales and recruitment).
- Each month users create in the Dynamics CRM:
- 200 opportunities,
- 6,000 activities,
- 2,000 candidates registered in the system.
- Improved reporting and work efficiency.