About the client
One of the largest European providers of complex solutions related to TV programming information.
The challenge
- Access to full information related to the client (meetings, notes, contacts, contracts, services).
- Integration with the internal service system.
- Managing employees’ tasks.
What we did
- Analysis of business processes.
- Configuration and customization of Dynamics CRM system.
- Migrating data from current systems and local databases.
- Preparing the integration with client’s internal systems.
- End-user trainings.
- Dynamic project realisation – 2 months from the first meeting to launching the system.
Effects
- Improving sales efficiency.
- Efficient after-sales customer service.
- Gathering information about customers and managing it.
- Improving the flow of information in the company.
- Effective use of sales resources.
- Improving the quality of management of the organization by centralizing data.