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Technologies & tools

Must have

HTML CSS3 JavaScript SQL Linux / Windows Application Support / Technical Support

Nice to have

Java

We’re looking for a proactive L2 Support Specialist to join our team and support Adobe Experience Cloud applications (AEM, Marketo, Adobe Commerce).

If you enjoy solving technical problems, working with modern platforms, and collaborating with global teams - this role is for you.

The role requires a willingness to work in a three-shift structure, including night shifts.

Your tasks

Providing advanced L2 technical support for Adobe Experience Cloud applications (AEM, Marketo, Adobe Commerce Cloud)
Handling and resolving technical issues escalated from L1 support
Troubleshooting application and system problems
Collaborating with internal teams and customers
Monitoring systems to ensure smooth performance
Contributing to documentation and knowledge sharing

Requirements

2–5 years of experience in application or technical support
Basic knowledge of Java or similar technologies
Understanding of web technologies (HTML, CSS, JavaScript)
Familiarity with databases (SQL basics)
Comfortable working on Linux/Windows systems
Good communication and problem-solving skills

Nice to have

Experience with Adobe Experience Cloud tools
Exposure to CRM, marketing, or digital platforms

Job no. 260324-ERKJV

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Технології

Необхідні навички

HTML CSS3 JavaScript SQL Linux / Windows Application Support / Technical Support

Буде перевагою

Java

Ми шукаємо проактивного спеціаліста з підтримки L2, який приєднається до нашої команди та буде підтримувати додатки Adobe Experience Cloud (AEM, Marketo, Adobe Commerce).

Якщо вам подобається вирішувати технічні проблеми, працювати з сучасними платформами та співпрацювати з глобальними командами - ця роль для вас.

Ця роль вимагає готовності працювати в тризмінному режимі, включаючи нічні зміни.

Завдання

Надання розширеної технічної підтримки L2 для додатків Adobe Experience Cloud (AEM, Marketo, Adobe Commerce Cloud)
Обробка та вирішення технічних питань, що перейшли з підтримки L1
Усунення несправностей додатків і системних проблем
Співпраця з внутрішніми командами та клієнтами
Моніторинг систем для забезпечення безперебійної роботи
Участь у створенні документації та обміні знаннями

Наші очікування

2-5 років досвіду роботи в прикладній або технічній підтримці
Базові знання Java або подібних технологій
Розуміння веб-технологій (HTML, CSS, JavaScript)
Знання баз даних (основи SQL)
Зручна робота в системах Linux/Windows
Хороші комунікативні навички та навички вирішення проблем

Буде перевагою

Досвід роботи з інструментами Adobe Experience Cloud
Досвід роботи з CRM, маркетингом або цифровими платформами

Вакансія № 260324-ERKJV

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L2 Support Specialist – Adobe Experience Cloud (f/m/x)

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