IT servicedesk and user support

Get to know our Service Desk and field support services

Watch our video

Our key strengths

300+ specialists

IT support experts

24/7/365 service model

full availability of consultants

2 hours to get to the client

from the moment of notification

300 000+ supported users

in Poland and abroad

3 200+ supported locations

worldwide

Scalability of services

based on the client's needs

Meet our experts

At Sii, I am responsible for the implementation and maintenance projects in the area of user support and IT infrastructure throughout Poland and in many foreign locations. I always put financial flexibility and customer needs first, thanks to which the results of our implementations have been highly appreciated for many years. Sport gives me the energy needed to take on new challenges. Read more Read less

Piotr Sas | Delivery Manager

My responsibilities as a Sales and Delivery Operations Specialist at Sii include tasks from various areas such as recruitment, client cooperation, and supporting Team Leaders in their everyday challenges. I organize team integrations on a smaller and bigger scale, support team members, and delegate tasks to our support specialists working all over the country. Read more Read less

Yuliia Flinta | Sales and Delivery Operations Specialist

For over two years, I have been managing a team conducting projects in the field of remote IT support for international companies in production industry. In addition to my duties related to the coordination of services, I cooperate with my team on a daily basis, supporting them in performing more complex L2 tasks. After hours, I spend my time actively at the gym and I am an avid RPG player. Read more Read less

Paweł Maleszyk | Team Leader

As an IT Support Specialist at Sii, he deals very broadly with user support, from minor assistance with computer hardware to server administration. Privately a fan of automobiles and winter sports. Read more Read less

Rafał Majewski | IT Support Specialist

I started my work as an IT Support Specialist, supporting users in their everyday problems with computer hardware and applications, and now I am a Problem Manager. As such I try to find the root causes of requests and, together with specialists from individual departments, explain what is not working and how to fix it in the future. Read more Read less

Bartosz Figura | IT Support Specialist

I would describe myself as passionate about the world of technology served to us by Microsoft. On a daily basis, I support organizations in making good decisions in Microsoft 365 and Power Platform environments. I enjoy designing solutions that leverage the potential of multiple services, focusing on providing security and user convenience. I derive satisfaction from the smiles of people whose work, thanks to my help, becomes more fruitful. Read more Read less

Łukasz Rutkowski | Microsoft 365 Consultant

We offer solutions tailored to your needs

1st line of support

Our 24/7/365 telephone support services are provided by a team of experts speaking multiple languages. By staying in direct contact with you, we will register your requests and conduct an initial diagnostic assessment. We will guarantee the effective exchange of information thanks to the modern solutions improving communication, including:

Our 24/7/365 telephone support services are provided by a team of experts speaking multiple...

Voice over Internet Protocol (VoIP)
Interactive Voice Response (IVR)
Dedicated virtual telephone exchange VPBX

Show less

Application support

We will handle your request via our support line, available 24/7, also on weekends. Our wide, flexible offer of support and our competences will allow us to carry out various tasks that you entrust us with. We will maintain the highest quality of services provided by:

We will handle your request via our support line, available 24/7, also on weekends....

Adjustment of SLA parameters to your needs
Using modern ITSM systems
Monitoring ongoing results
Measuring KPIs

Show less

Field support

With an extensive branch network and several service points in major Polish cities, we reach our clients’ locations within a maximum of 2 hours. Our on-site support services also include:

With an extensive branch network and several service points in major Polish cities, we...

IMAC, Break & Fix, Swap, and Smart Hands services
Comprehensive support for the Data Center
Relocation of offices and production plants
Purchase, configuration, and installation of the required IT equipment

Show less

Consulting

Our highly qualified consultants will support you in the area of methodologies, processes and, the development of complete user support services for your business. To provide you with the highest level of consulting services, experienced Sii teams will carry out tasks based on the best ITIL practices and their own proven methodologies.

Our highly qualified consultants will support you in the area of methodologies, processes and,...

Show less

We use advanced tools and technologies

Our case studies prove our expertise

24/7 field support services 24/7 field support services

Service Desk Service Desk

Service Desk – field support Service Desk – field support

LEADING COMMERCIAL BANK IN POLAND

Managing services for UNIX for the EMEA region Managing services for UNIX for...

GLOBAL IT SOLUTIONS PROVIDER FOR AUTOMOTIVE

Taking over the process of first-line support to a multilingual... Taking over the process of...

Service Desk & User Support

We provide remote and on-site 24/7/365 support based on ITIL best practices, defined SLA, and KPIs

Get to know our Service Desk and field support services

300+ specialists

24/7/365 service model

2 hours to get to the client

300 000+ supported users

3 200+ supported locations

Scalability of services

1st line of support

Application support

Field support

Consulting

Latest news

Sii becomes an official Acquia partner: Recognition of Sii expertise in Drupal solutions

Custom Field Manager: Sii’s first App is now available on Atlassian Marketplace

Sii once again teams up with Microsoft to support businesses in migrating to Windows 11

SAP: Support for business digital transformation

The closer we are to those in need, the more we want to help – discover how Michał, Test and Analysis Engineer at...

Digital Health and Care and Regulatory Affairs. Learn how to effectively connect health and business for the benefit...

Get ready for the Get Digital Summit 2024! Register now and take your technology knowledge to the next level.

Improve competencies and achieve better business results — Sii Sales Academy has launched

Expanding beyond Europe. Learn more about Sii global partnership with ServiceNow

Cybersecurity without compromise. How Sii ensures medical device reliability and quality

Sii becomes an official Acquia partner: Recognition of Sii expertise in Drupal solutions

Custom Field Manager: Sii’s first App is now available on Atlassian Marketplace

Sii once again teams up with Microsoft to support businesses in migrating to Windows 11

SAP: Support for business digital transformation

The closer we are to those in need, the more we want to help – discover how Michał, Test and Analysis Engineer at...

Digital Health and Care and Regulatory Affairs. Learn how to effectively connect health and business for the benefit...

Get ready for the Get Digital Summit 2024! Register now and take your technology knowledge to the next level.

Improve competencies and achieve better business results — Sii Sales Academy has launched

Expanding beyond Europe. Learn more about Sii global partnership with ServiceNow

Cybersecurity without compromise. How Sii ensures medical device reliability and quality

10 benefits of HR outsourcing. Find out how Sii optimizes clients’ operational processes

Mastering AI the responsible way. Learn how Sii combines innovation with compliance with industry standards

EcoVadis Gold certification for Sii Group — Sii Poland among the 5% most sustainable IT companies

What we do angle-down

Who we are angle-down

Career angle-down

News angle-down

Contact angle-down

close

Änderungen im Gange

This content is available only in English version.

Цей контент доступний тільки в одній мовній версії. Ви будете перенаправлені на головну сторінку.

What we do

Who we are

Career

News

Contact

Цей контент доступний тільки в одній мовній версії.
Ви будете перенаправлені на головну сторінку.