Expanding beyond Europe. Learn more about Sii global partnership with ServiceNow 

In June 2024, Sii announced a new partnership with ServiceNow for the United States, marking its strategic expansion beyond Europe. This move aims to deliver digital excellence by leveraging the capabilities of the ServiceNow Now Platform to help businesses improve their competitive edge. Broad expertise and established presence in the Nordics and DACH regions, Poland, and the UK have driven Sii’s growth in global markets. Learn how Sii supports organizations in automating processes and increasing productivity with the platform’s most advanced features.

Benefits of ServiceNow with Sii — automation resulting in cost-effectiveness

ServiceNow stands out for its agility, cost-efficiency, and automation focus, making it an excellent option for companies aiming for success in competitive markets. By adopting ServiceNow, organizations can improve their operational efficiency, productivity, and innovation. The platform helps address challenges with advanced technology, including generative AI, intelligent chatbots, and detailed performance analytics. Sii complements ServiceNow as a reliable partner, encouraging advancements across technological and geographical domains.

— Our mission is to help companies grow by implementing and developing ServiceNow features within their ecosystems, leveraging the expertise of our trained and certified professionals. With a broad portfolio of established clients, we aim to provide services tailored to the individual needs of ServiceNow users — comments Rafał Kwatek, ServiceNow Offering Lead at Sii. — What is more, we’re large enough to handle complex, large-scale projects yet small enough to offer personalized, client-focused service — he adds.

Sii’s collaboration with ServiceNow gives clients access to expert skills, best practices, and resources that drive operational efficiency and excellence.

How the Now platform drives digital transformation

The Now Platform by ServiceNow offers a cloud-based suite of applications designed to automate manual processes, enhance collaboration, and drive operational excellence across various areas such as IT Service Management, HR service delivery, customer service, and security operations.

— The expanding collaboration with ServiceNow is a significant step in our clients’ digital transformation journey. We are committed to leveraging the Now Platform’s capabilities to optimize processes, improve service delivery, and drive innovation— explains Rafał Kwatek.

Sii and ServiceNow partnership expansion in the United States

In June 2024, Sii announced a new partnership with ServiceNow for the United States. This collaboration guarantees high-quality consulting services and the resale of ServiceNow licenses in the US. ServiceNow has recognized Sii’s competencies, capabilities (number of deployments and resources), and remarkable customer satisfaction score – 4.5 out of 5 in the last 12 months. The evaluation included an analysis of reference projects carried out worldwide.

Upgrading platform architecture for a medical imaging technology leader

For the world’s largest independent supplier of medical X-ray tubes and image processing solutions, Sii specialists conducted a comprehensive architecture review and configuration management database (CMDB) improvement. This included platform architecture review, CMDB usage analysis, identifying improvement areas, replacing outdated tools, enhancing portal usage, and conducting IT employee workshops. Results included stronger security, a more precise CMDB, and faster time to market. Additionally, the client received flexible support through the Managed Services model.

Audit tool development for a Fortune 500 paint industry leader

Similarly, for a Fortune 500 US company and global leader in paints, coatings, and specialty materials, Sii developed a tool for the annual audit of user assignments to financial groups and roles. This involved setting up an auditing system, adding features for swift access revocation by managers, developing a tool for data import from external systems, and creating centralized dashboards for monitoring. Automating the audit process significantly sped up operations and reduced manual workload, improving overall efficiency and scalability.

Sii in the European market — ServiceNow implementation for Scandinavia’s dairy giant

The Sii team has showcased their expertise in ServiceNow by successfully executing a complex project with a Denmark-based dairy cooperative — Scandinavia’s largest dairy product producer with over 20 000 employees. The client faced major challenges in modernizing its finance and procurement processes and managing Azure cloud resources effectively with more transparency and cost-effectiveness.

— This project uniquely balances the Operations and Solutions areas and the key to success is coordinating distributed teams across different areas within the SAFe framework while keeping a specific vision and goal — highlights Karol Garlicki, Solution Architect at Sii. — While there is a clear separation between these two areas, they also collaborate to complement each other. This collaboration is essential in delivering large-scale projects. It’s not only about completing tasks but also about knowledge sharing. It involves explaining the ‘why’ and ‘how’ of business processes and identifying the right people to implement these solutions through simple configurations. This approach ensures a deeper understanding and more efficient execution of the project objectives — he explains.

This approach led to a remarkable transformation in several key aspects:

• Reducing manual tasks — streamlining request management from e-mail-based to digital workflow with auditing to improve real-time oversight;

• Custom solutions on the Now Platform — utilizing the platform and App Engine Studio for bespoke business processes, including ITIL and ITSM;

• Advanced e-mail request management — crafting an application to efficiently handle and resolve requests based on message content with innovative filtering categorization features.

Sii’s team of specialists catered to the requirement by offering a managed service model that ensures delivery of platform changes and integrates a range of ServiceNow products of the highest quality. The team implemented critical upgrades to the Platform, minimizing any impact on the cooperative’s daily operations.

As a strategic partner of ServiceNow, Sii delivered solutions while pushing boundaries in innovation to tackle unique challenges. Other notable project aspects covered:

• Transforming HR operations by moving them to ServiceNow’s Agent Workspace and introducing contextually relevant guidance and knowledge.

• Establishing an Employee Center by integrating IT, HR, and procurement to enhance user experience and accessibility through a self-service portal;

• Implementing Predictive Intelligence for categorizing IT requests and assigning them to the right groups.

To train the AI system, Sii specialists provided it with data from tens of thousands of requests. The system can now automatically assign requests to the relevant groups and has a manual override function to optimize performance.

The innovative approach adopted by Sii not only improved the operational framework and reduced the need for IT involvement in configuring individual features but also accelerated the time to market, delivering tangible benefits to the client. During the project, Sii went beyond the traditional role as a vendor. It established itself as a partner, highlighting its commitment to delivering customized solutions that exceed client expectations.

Prospects for the Sii and ServiceNow collaboration

Sii continues to expand its cooperation with ServiceNow across Europe and globally, including Austria, Denmark, Sweden, Germany, Poland, Switzerland, the UK, and now – the US.

— Our partnership in the US was awarded in recognition of our existing market presence and achievements in the ServiceNow domain. Utilizing the Now Platform, we improve services, streamline workflows, and provide quality digital experiences to clients. Together, Sii and ServiceNow are working towards a future of enhanced digital innovation, truly reflecting the “Better Together” philosophy — concludes Rafał Kwatek.