About the client
An international chain of convenience stores owned and operated by a Canadian company.
The challenge
The client implemented a new ITSM system and was looking for a scalable solution to support the adoption of IT processes.
What we did
- We defined the business need and client waiting time.
- We prepared a series of interactive, engaging mini trainings for the client’s e-learning platform, taking into account the specificity of its processes. We showed their benefits and interactions between them.
Effects
- Diagnosis, discussion and development of solutions to the existing problems in projects.
- Development of a scheme of cooperation and project process.
- Client is able to present new IT processes and the new ITSM system to all IT employees in a standardized way.
