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SII POLAND

SII SWEDEN

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Senior ServiceNow Solution Architect - CSM (f/m/x)

  • Senior
  • Remote, 
  • Hybrid, 
  • Office
  • Multiple locations Show all
This offer base language is English. Translate into Ukrainian.
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Technologies & tools

We are looking for a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of ServiceNow Customer Service Management implementation delivered for our client, a global pharmaceutical company.

Your tasks

  • Define and govern the solution architecture for ServiceNow CSM implementations
  • Design scalable and maintainable solutions aligned with business and technical requirements
  • Define integration approaches between ServiceNow and other enterprise systems.
  • Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
  • Support multi-country rollouts and ensure alignment with architecture standards and governance practices
  • Produce and maintain architectural and technical documentation

Requirements

  • Minimum 4 years of experience in a Solution Architect or similar role
  • Strong experience with ServiceNow, including Customer Service Management
  • Solid understanding of Solution Architecture, System Architecture, and Integration Architecture
  • Experience working in Agile delivery environments
  • Knowledge of business process modelling and solution design best practices
  • Familiarity with Governance, Risk & Compliance principles
  • Experience with architectural governance and documentation
  • Strong communication and stakeholder management skills
  • Professional proficiency in English, enabling effective collaboration with international stakeholders and teams

Nice to have

  • CTA or CMA certifications

Job no. JOB-L72EY

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Технології

Ми шукаємо старшого Solution Architect ServiceNow з глибокою експертизою в CSM для керівництва проєктуванням та управлінням впровадженням ServiceNow Customer Service Management для нашого клієнта — глобальної фармацевтичної компанії.

Завдання

  • Визначати та управляти архітектурою рішень для впроваджень ServiceNow CSM
  • Проєктувати масштабовані та підтримувані рішення, що відповідають бізнес- та технічним вимогам
  • Визначати підходи інтеграції між ServiceNow та іншими корпоративними системами
  • Співпрацювати з бізнес-аналітиками, розробниками ServiceNow та іншими зацікавленими сторонами протягом усього життєвого циклу доставки
  • Підтримувати впровадження в кількох країнах та забезпечувати відповідність стандартам архітектури та практикам управління
  • Створювати та підтримувати архітектурну та технічну документацію

Наші очікування

  • Мінімум 4 роки досвіду на посаді Solution Architect або подібній
  • Великий досвід роботи з ServiceNow, включно з Customer Service Management
  • Глибоке розуміння Solution Architecture, System Architecture та Integration Architecture
  • Досвід роботи в Agile середовищах
  • Знання моделювання бізнес-процесів та кращих практик проєктування рішень
  • Знайомство з принципами Governance, Risk & Compliance
  • Досвід архітектурного управління та документації
  • Відмінні навички комунікації та управління зацікавленими сторонами
  • Професійне володіння англійською мовою для ефективної співпраці з міжнародними зацікавленими сторонами та командами

Буде перевагою

  • Сертифікати CTA або CMA

Вакансія № JOB-L72EY

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

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Benefits for you

  • Great Place to Work
  • Solid financial situation
  • Contracts with the biggest brands
  • Centre of internal trainings
  • Many experts you can learn from
  • Open and accessible management team
  • Profit sharing
  • Passion Sponsorship program
  • Regular integration events and trips
  • Comfortable and well-equipped offices
  • MySii app
  • Medical care
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