Sii Ukraine

SII POLAND

SII SWEDEN

Join us Contact us

Sii Ukraine

SII POLAND

SII SWEDEN

Back

Senior ServiceNow Developer with CSM

  • Senior
  • Remote, 
  • Hybrid, 
  • Office
  • Multiple locations Show all

Technologies & tools

The ServiceNow Team at Sii delivers end-to-end solutions to clients across a wide range of industries in Europe and the United States. We specialize in enhancing ServiceNow platforms, streamlining and digitizing process flows, and extending the capabilities of existing implementations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and ITBM.

As a ServiceNow Developer, you will be part of a dynamic team working on diverse international projects. In this role, you will focus on the CSM module, helping clients transform and optimize their customer service operations. Join us and take part in impactful projects that drive real business value!

Your tasks

  • Collaborate with stakeholders to gather business requirements and design customer service solutions within the ServiceNow platform
  • Configure CSM modules, workflows, forms, and user interfaces in line with service processes
  • Build standard solutions and propose customizations aligned with ServiceNow development best practices
  • Integrate CSM with other internal and external systems to enable automated data exchange
  • Develop and implement workflows, business rules, and automation scripts to streamline customer service processes
  • Create custom applications, modules, and portals to extend ServiceNow CSM capabilities
  • Design user-friendly and efficient interfaces for service agents, managers, and end users
  • Set up dashboards and reports to monitor customer service performance and identify improvement areas

Requirements

  • Minimum 5 years of experience as a ServiceNow Developer, with a strong focus on CSM and Workbench
  • ServiceNow CSM Implementation certification
  • Proven experience in scripting and customizing solutions within ServiceNow
  • Strong understanding and hands-on experience with ServiceNow APIs and third-party integrations
  • Solid understanding of the ITIL framework (certification is a plus)
  • Familiarity with Now Assist will be considered an advantage
  • Ability to work independently and collaboratively in cross-functional international teams
  • Exceptional analytical and problem-solving skills with attention to detail
  • Excellent communication skills in English, both written and spoken
  • Fluent Polish required
  • Residing in Poland required

Job no. 250513-8Y7V2

Technologies & tools

The ServiceNow Team at Sii delivers end-to-end solutions to clients across a wide range of industries in Europe and the United States. We specialize in enhancing ServiceNow platforms, streamlining and digitizing process flows, and extending the capabilities of existing implementations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and ITBM.

As a ServiceNow Developer, you will be part of a dynamic team working on diverse international projects. In this role, you will focus on the CSM module, helping clients transform and optimize their customer service operations. Join us and take part in impactful projects that drive real business value!

Your tasks

  • Collaborate with stakeholders to gather business requirements and design customer service solutions within the ServiceNow platform
  • Configure CSM modules, workflows, forms, and user interfaces in line with service processes
  • Build standard solutions and propose customizations aligned with ServiceNow development best practices
  • Integrate CSM with other internal and external systems to enable automated data exchange
  • Develop and implement workflows, business rules, and automation scripts to streamline customer service processes
  • Create custom applications, modules, and portals to extend ServiceNow CSM capabilities
  • Design user-friendly and efficient interfaces for service agents, managers, and end users
  • Set up dashboards and reports to monitor customer service performance and identify improvement areas

Requirements

  • Minimum 5 years of experience as a ServiceNow Developer, with a strong focus on CSM and Workbench
  • ServiceNow CSM Implementation certification
  • Proven experience in scripting and customizing solutions within ServiceNow
  • Strong understanding and hands-on experience with ServiceNow APIs and third-party integrations
  • Solid understanding of the ITIL framework (certification is a plus)
  • Familiarity with Now Assist will be considered an advantage
  • Ability to work independently and collaboratively in cross-functional international teams
  • Exceptional analytical and problem-solving skills with attention to detail
  • Excellent communication skills in English, both written and spoken
  • Fluent Polish required
  • Residing in Poland required

Job no. 250513-8Y7V2

Quick apply

Fill in the form in English please

Senior ServiceNow Developer with CSM

Work mode*

Select at least one option

Option was not selected

angle-down

Option was not selected

Attach CV*

Uploaded file:
  • file_icon Created with Sketch.

Acceptable files: doc, docx, pdf. (max 5MB)
Please submit your file in DOC, DOCX or PDF format
The upload size is limited to 5 MB
File is empty
File was not uploaded

At any time, you may withdraw your consent to the processing of personal data, but such withdrawal shall not affect the legal compliance of any processing of such data, which had occurred before you withdrew your consent. Detailed information on the processing of your personal data is specified in the Privacy Policy.

Sii Poland follows the Procedure for reporting law violations.

Create MySii account to follow your application's status
success

Your application has been submitted

We will contact you as soon as we review your CV

Processing...

Sorry, something went wrong and your message was not delivered

Refresh the page and try again. Contact us form, if problem occurs again

Benefits for you

Apply now Recommend a friend

Änderungen im Gange

Wir aktualisieren unsere deutsche Website. Wenn Sie die Sprache wechseln, wird Ihnen die vorherige Version angezeigt.

This content is available only in English version.

Are you sure you want to leave this page?

Цей контент доступний тільки в одній мовній версії.
Ви будете перенаправлені на головну сторінку.

Ви справді бажаєте залишити цю сторінку?