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Service Desk Specialist

Service Desk Specialist

Maciej, Junior Software Engineer

Possible location

We are looking for a Service Desk Specialist to join our team at Sii Ukraine. You will join a Service Desk Team for one of the biggest delivery companies. You will take responsibility for troubleshooting issues with computer hardware and providing general IT assistance.

Your role

Prepare laptops for new employees and recover laptops for terminated employees
Perform user support for the current hardware present in our office
Provide ticket management and basic Network support with the help of our network team
Conduct inventory process
Order and collect hardware
Configure access card
Find and interact with local hardware providers or partners
Propose a technical solution to the local issue reported

Your skills

At least 2−3 years of experience in user support (Apple or Linux workstations)
Ability to be physically present in the office
Experience in IT processes and helpdesk tasks
Good knowledge of Ukrainian and English languages
Very good communication skills

Job no. 241113-1888Y

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Why Sii

Strong and stable employer

financially stable company, competitive salaries, contracts in EUR

Fascinating projects

prestigious brands from around the world, long – term contracts and preferred partner status for many clients

Technology expertise

{axdata: internal_number_workers; 8 000}+ experts, partnerships with biggest vendors like Microsoft, Amazon, Google, SAP

Invest in your development

workshops, webinars, training platform, and technology blog – you choose

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

Attractive benefits package

private healthcare, special funds for passions realization, language courses and more

Great, comfortable offices

perfect place to work, integrate, have fun together; possibility to relocate

Remote work

home office or hybrid work possibilities

Fun

integration events for you and your family

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Service Desk Specialist

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