Summary
Key results
Ongoing PMO support for strategic programs and projects
Standardized reporting and improved data quality across the portfolio
Managing a growing project portfolio in a regulated environment
As the number of strategic programs and projects increased, the bank needed structured and reliable support for Portfolio and Program Managers overseeing active initiatives. The growing scale of operations intensified the complexity of coordination, reporting, and project data management within internal systems.
Operating in a highly regulated banking environment, the organization was required to maintain high data quality, consistent reporting standards, and strict compliance with internal procedures – particularly for strategic initiatives subject to enhanced oversight.
The previous support model lacked sufficient cost flexibility. The bank expected a solution enabling PMO services to be billed based on actual deliverables and the real scope of support provided to programs and projects.
The objective was to create a scalable and predictable portfolio support model ensuring data quality control, reporting consistency, and flexible adjustment of service scope in response to changing portfolio size and complexity.
PMO as a Service delivered in a managed services model
Sii Poland assumed operational and reporting responsibility for the portfolio of strategic programs and projects, delivering the service within a managed services framework.
An 11-person team – including PMO experts, Project Managers, and Power Apps Developer – assigned to the engagement. This structure enabled parallel operational support of programs while maintaining and enhancing reporting tools.
Scope of service included:
- Providing PMO competencies and operational support for the program and project portfolio
- Managing the quality of project data submitted to the bank’s internal systems
- Supporting portfolio processes and ensuring compliance with internal governance and regulatory requirements
- Developing and standardizing a service catalog with clearly defined scope and deliverables
- Monthly budget reviews, monitoring of fund utilization, and burn rate analysis in collaboration with Program and Project Managers
- Ongoing risk monitoring and validation of compliance with internal procedures
- Quarterly assessment of program benefits realization and alignment with business objectives
- Regular performance evaluation of the service team based on flexible acceptance criteria
As a result, the client gained a consistent and predictable project support model serving dozens of active users and stakeholders who rely on structured reporting, progress tracking, and risk management processes.
Predictability and control in project portfolio management
The implementation of PMO as a Service introduced a structured, service-oriented support model, enabling decisions regarding initiative scope and service levels to be made based on clearly defined rules and available competencies rather than ad hoc arrangements.
The PMO team took responsibility for day-to-day project operations, including:
- Maintaining project data in Jira
- Reporting progress
- Monitoring risks and mitigation actions
- Supporting onboarding of new team members
- Tracking OKRs and KPIs
- Preparing meeting summaries and executive materials
Standardized processes, improved reporting quality, and faster coordination of initiatives resulted in greater operational efficiency, allowing management teams to focus on delivering strategic programs.
Key Results
- Standardized PMO support model for the program and project portfolio
- Defined service catalog with clearly structured deliverables
- Continuous oversight of project data quality
- Regular, measurable performance evaluation of services