Summary
Key results
A unified collaboration model across international teams
Improved predictability of project delivery
Establishing a common operating model for global programs
In an organization operating in 25 countries, managing 16 000 locations and distributed teams across multiple time zones, delivering digital initiatives required increasing levels of coordination.
Local teams worked effectively within their respective markets, but differing delivery approaches made it difficult to align planning, interpret business priorities consistently, and maintain global visibility of progress. The absence of a unified model limited decision-making speed and reduced transparency at the executive level.
Circle K sought to establish a scalable, organization-wide way of working that would align teams around shared principles, priorities, and planning cadence – regardless of country, time zone, or project size.
To support this transformation, Circle K partnered with Sii Poland’s Agile experts, who bring experience in leading large-scale programs within international retail, FMCG, and logistics organizations, where synchronizing hundreds of contributors across multiple locations is critical.
A unified Agile framework implemented at scale
Sii experts designed the operating model and implemented a scaled Agile approach that became the shared standard for all project teams.
As part of the initiative:
- A common delivery model was introduced for six international teams (60+ professionals), standardizing planning practices, role definitions, and reporting structures
- Program-level planning events were organized to ensure all teams operated within a single cadence and aligned priorities
- Coaching and hands-on operational support were provided during a three-month transition period, embedding new practices in live projects
- The Release Train Engineer (RTE) role was established to coordinate cross-team activities and remove dependencies and blockers
- Agile training sessions, including Leading SAFe and SAFe for Teams, aligned managers and teams around large-scale collaboration principles
- Atlassian tools (Jira and Confluence) were implemented as the central platform for progress tracking and executive reporting
A stable, repeatable global delivery model
Circle K gained a collaboration model that operates consistently across countries, time zones, and team structures. This foundation enables the organization to manage an increasingly complex project portfolio with greater control.
Standardized planning practices and a single source of truth replaced fragmented reporting with a consolidated, real-time view of progress and priorities. The unified model allowed parallel rollouts across multiple markets, significantly reducing the time required to introduce operational changes affecting thousands of locations.
Strategic initiatives began to be delivered with measurable predictability, giving executive leadership greater confidence in planning global programs. IT and business teams aligned around shared priorities, accelerating decision-making and improving overall collaboration across the organization.
Key Results
- Delivery predictability improved to 81–99% across three consecutive programs
- Stronger IT–business alignment, reflected in collaboration scores increasing from 3.46 to 4.13 (on a 1–5 scale)
- Improved planning quality within teams, with scores rising from 5.92 to 7.39
- More effective cross-team communication and coordination