Summary
Key results
A simplified recruitment process that shortened decision-making time
Higher candidate engagement through personalized communication
Fragmented processes and ineffective communication limiting growth
In today’s highly competitive education market, institutions win by responding quickly and maintaining consistent communication throughout the recruitment journey. After joining the Galileo Global Education network in 2019, Noroff had to address several operational challenges to support its growth plans:
- A complex recruitment process causing delays and errors
- Lack of integrated tools for consistent candidate communication
- Marketing activities failing to reach the right target groups
These issues led to rising operational costs and an increased risk of losing competitive advantage. To structure processes and introduce a coherent operating model, Noroff decided to engage an experienced technology partner.
Sii Poland, a Salesforce implementation partner and a proven nearshoring services provider, took on the role of strategic advisor, ensuring expertise, continuity, and end-to-end support throughout the project.
WHAT OUR CLIENT SAYS ABOUT US
From complex processes to competitive advantage
To unlock Noroff’s full potential, Sii Poland delivered a comprehensive solution covering the following areas:
- Recruitment process management – automation of the candidate journey, reducing errors and shortening decision times
- Integrated and automated communication – personalized messaging and a consistent student experience supporting recruitment and onboarding
- Targeted marketing campaigns – data-driven activities executed in Salesforce Marketing Cloud
- Ongoing expert support – continuous involvement of Sii teams across Sales Cloud and Marketing Cloud, including business analysis and solution architecture, ensuring scalability and future expansion
“We approach every project individually. Working with Noroff allowed us to deliver an intuitive solution that streamlines daily operations and genuinely improves the experience of both students and staff,” says Daniel Wiechczyński, Salesforce Competency Center Director at Sii Poland.
Data and automation at the core of institutional growth
Salesforce Sales Cloud and Marketing Cloud have become a strategic foundation for Noroff’s development. The institution implemented scalable, repeatable processes supporting not only recruitment, but the entire student lifecycle – from first contact through graduation.
As a result, Noroff strengthened its position as an innovative institution ready to meet the expectations of a digital-first generation and maintain a competitive edge in the region.
A partnership that ensures growth and operational stability
Sii Poland continues to support Noroff as a long-term partner, developing and optimizing Salesforce Sales Cloud and Marketing Cloud. Beyond implementation, Sii teams take responsibility for the full scope of activities – from business analysis and integrations to daily support and continuous optimization.
This partnership enables Noroff to rely on stable, predictable solutions and focus on its core mission: delivering modern, high-quality education.
Key results
- Personalized communication increasing engagement among candidates and students
- Efficient recruitment process that shortens decision times and reduces errors
- Data-driven marketing automation supporting more effective campaigns
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