About the client
Manufacturer of trucks, buses, engines and machines. The Polish branch of the Group supports all branches of the Group in Europe with IT solutions.
The challenge
- Training 400 people on the ITIL®4 Foundation.
- Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, Australia, UK.
- Conducting trainings in 4 languages: Polish, English, Swedish and French.
- Preparing the participants for the ITIL® 4 Foundation accredited exam.
What we did
- We discussed with a key decision-maker on the client’s side the needs and expectations of the client regarding the trainings.
- We faced challenges such as conducting training for people located in Australia, where we trained at night Polish time zone for 4 days, several hours each.
- We conducted an accredited ITIL® 4 Foundation training.
Effects
- Acquiring knowledge about creating, maintaining and defining the value of the service in accordance with the ITIL® best practices.
- Exchanging experience in the field of customer service management practices and forms of cooperation with clients with different priorities.
- Passing the ITIL® 4 Foundation exam.
