About the client
One of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Employ about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.
The challenge
- Training 400 people on the ITIL®4 Foundation.
- Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, Australia, UK.
- Conducting trainings in 4 languages: Polish, English, Swedish and French.
- Preparing the participants for the ITIL® 4 Foundation accredited exam.
What we did
- We discussed with a key decision-maker on the client’s side the needs and expectations of the client regarding the trainings.
- We faced challenges such as conducting training for people located in Australia, where we trained at night Polish time zone for 4 days, several hours each.
- We conducted an accredited ITIL® 4 Foundation training.
Effects
- Acquiring knowledge about creating, maintaining and defining the value of the service in accordance with the ITIL® best practices.
- Exchanging experience in the field of customer service management practices and forms of cooperation with clients with different priorities.
- Passing the ITIL® 4 Foundation exam.
