{"id":99,"date":"2015-01-13T00:00:00","date_gmt":"2015-01-13T00:00:00","guid":{"rendered":"https:\/\/sii.ua\/?case-study=configuration-and-implementation-of-microsoft-dynamics-crm-online-system"},"modified":"2015-01-13T00:00:00","modified_gmt":"2015-01-13T00:00:00","slug":"configuration-and-implementation-of-microsoft-dynamics-crm-online-system","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/configuration-and-implementation-of-microsoft-dynamics-crm-online-system\/","title":{"rendered":"Configuration and implementation of Microsoft Dynamics CRM Online system"},"content":{"rendered":"<h2>The challenge<\/h2>\n<ul>\n<li>Access to full information related to the client (meetings, notes, contacts, contracts, services).<\/li>\n<li>Integration with the internal service system.<\/li>\n<li>Managing employees\u2019 tasks.<\/li>\n<\/ul>\n<h2>What we did<\/h2>\n<ul>\n<li>Analysis of business processes.<\/li>\n<li>Configuration and customization of Dynamics CRM system.<\/li>\n<li>Migrating data from current systems and local databases.<\/li>\n<li>Preparing the integration with client\u2019s internal systems.<\/li>\n<li>End-user trainings.<\/li>\n<li>Dynamic project realisation \u2013 2 months from the first meeting to launching the system.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>Improving sales efficiency.<\/li>\n<li>Efficient after-sales customer service.<\/li>\n<li>Gathering information about customers and managing it.<\/li>\n<li>Improving the flow of information in the company.<\/li>\n<li>Effective use of sales resources.<\/li>\n<li>Improving the quality of management of the organization by centralizing data.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Access to full information related to the client (meetings, notes, contacts, contracts, services). Integration with the internal service &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/configuration-and-implementation-of-microsoft-dynamics-crm-online-system\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[201],"industry":[1105],"client":[36],"technologies":[614],"country":[],"class_list":["post-99","case-study","type-case-study","status-publish","hentry","offering-dynamics-365-d365","industry-software-vendors","client-a-plus-c-en","technologies-microsoft-dynamics-crm-online-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/99"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=99"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=99"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=99"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=99"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}