{"id":65203,"date":"2025-11-21T00:00:00","date_gmt":"2025-11-21T00:00:00","guid":{"rendered":"https:\/\/sii.ua\/case-study\/cost-optimization-and-higher-employee-satisfaction-at-sudzucker-through-24-7-service-desk\/"},"modified":"2026-04-15T14:36:38","modified_gmt":"2026-04-15T14:36:38","slug":"cost-optimization-and-higher-employee-satisfaction-at-sudzucker-through-24-7-service-desk","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/cost-optimization-and-higher-employee-satisfaction-at-sudzucker-through-24-7-service-desk\/","title":{"rendered":"Cost optimization and higher employee satisfaction at S\u00fcdzucker through 24\/7 Service Desk"},"content":{"rendered":"
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Summary<\/span><\/h2>\n
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\n The S\u00fcdzucker Group is one of the largest sugar producers and leading food industry companies in Europe. The group employs over 19 000 people and operates more than 90 production sites. As the organization continued to expand, it faced the challenge of ensuring efficient IT support for its growing workforce. In response to these needs, S\u00fcdzucker partnered with Sii Poland, which designed a new user support model and streamlined key IT processes to ensure efficient service delivery and higher user satisfaction. \n <\/div>\n
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Key results<\/b><\/h4>\n
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\n Round-the-clock support in six languages\n <\/p>\n <\/div>\n <\/div>\n

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\n Up to 80% of tickets resolved at first contact\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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