{"id":363,"date":"2021-06-02T08:02:27","date_gmt":"2021-06-02T08:02:27","guid":{"rendered":"https:\/\/sii.ua\/?case-study=accredited-itil-4-foundation-trainings"},"modified":"2021-06-02T08:02:27","modified_gmt":"2021-06-02T08:02:27","slug":"accredited-itil-4-foundation-trainings","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/accredited-itil-4-foundation-trainings\/","title":{"rendered":"Accredited ITIL\u00ae 4 Foundation Trainings"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<ul>\n<li>Training 400 people on the ITIL\u00ae4 Foundation.<\/li>\n<li>Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, Australia, UK.<\/li>\n<li>Conducting trainings in 4 languages: Polish, English, Swedish and French.<\/li>\n<li>Preparing the participants for the ITIL\u00ae 4 Foundation accredited exam.<\/li>\n<\/ul>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>We discussed with a key decision-maker on the client\u2019s side the needs and expectations of the client regarding the trainings.<\/li>\n<li>We faced challenges such as conducting training for people located in Australia, where we trained at night Polish time zone for 4 days, several hours each.<\/li>\n<li>We conducted an accredited ITIL\u00ae 4 Foundation training.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>Acquiring knowledge about creating, maintaining and defining the value of the service in accordance with the ITIL\u00ae best practices.<\/li>\n<li>Exchanging experience in the field of customer service management practices and forms of cooperation with clients with different priorities.<\/li>\n<li>Passing the ITIL\u00ae\u00a04\u00a0Foundation exam.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Training 400 people on the ITIL\u00ae4 Foundation. Training people from 26 countries, including Brazil, Sweden, France, Africa, USA, &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/accredited-itil-4-foundation-trainings\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[208],"industry":[1108],"client":[45],"technologies":[376],"country":[],"class_list":["post-363","case-study","type-case-study","status-publish","hentry","offering-training","industry-automotive","client-volvo-it-en","technologies-itil-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/363"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=363"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=363"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=363"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=363"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=363"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}