{"id":328,"date":"2021-04-22T07:48:39","date_gmt":"2021-04-22T07:48:39","guid":{"rendered":"https:\/\/sii.ua\/?case-study=full-support-and-consultancy-on-building-a-modern-semi-automated-customer-service-tool"},"modified":"2021-04-22T07:48:39","modified_gmt":"2021-04-22T07:48:39","slug":"full-support-and-consultancy-on-building-a-modern-semi-automated-customer-service-tool","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/full-support-and-consultancy-on-building-a-modern-semi-automated-customer-service-tool\/","title":{"rendered":"Full support and consultancy on building a modern semi-automated customer service tool"},"content":{"rendered":"<h2>The challenge<\/h2>\n<div class=\"sii-rl-content-item-value sii-rl-businessNeed-value sii-rl-content-item-value-display\">\n<ul>\n<li>Creation of an open banking platform for connecting banks and customers wanting to buy deposit products,<\/li>\n<li>Filling the need for software engineers.<\/li>\n<\/ul>\n<\/div>\n<h2>What we did<\/h2>\n<ul>\n<li>Delivered a small Agile team of Java developers to meet the initial requirements,<\/li>\n<li>Added a business analyst, architect and QA specialist to the project team to be ready to design an automated customer service system,<\/li>\n<li>Provided a small DevOps team to support the dev teams.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>Built a number of proof of concepts to choose the best technologies meeting the requirements,<\/li>\n<li>Helped analyze the requirements and systematize them,<\/li>\n<li>Prepared the solution concept for the semi-automated customer service system,<\/li>\n<li>Built a part of the system based on the architecture of microservices.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Creation of an open banking platform for connecting banks and customers wanting to buy deposit products, Filling the &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/full-support-and-consultancy-on-building-a-modern-semi-automated-customer-service-tool\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[198],"industry":[1104],"client":[161],"technologies":[722,273,534,500],"country":[],"class_list":["post-328","case-study","type-case-study","status-publish","hentry","offering-digital","industry-retail-banking","client-deposit-solutions-en","technologies-azure-cosmos-db","technologies-java","technologies-microservices-2","technologies-ms-azure"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/328"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=328"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=328"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=328"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=328"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=328"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}