{"id":294,"date":"2020-09-13T18:35:13","date_gmt":"2020-09-13T18:35:13","guid":{"rendered":"https:\/\/sii.ua\/?case-study=microsoft-365-support-service-2"},"modified":"2020-09-13T18:35:13","modified_gmt":"2020-09-13T18:35:13","slug":"microsoft-365-support-service-2","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/microsoft-365-support-service-2\/","title":{"rendered":"Microsoft 365 Support Service"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>The client needed a comprehensive support for Share Point related requests.<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>Identify and verify error causes in the system.<\/li>\n<li>Support Share Point modifications as needed.<\/li>\n<li>Create, test and implement new applications using Power Apps and Power Automate.<\/li>\n<li>Provide support during Skype-to-Teams transition, including training sessions for the users.<\/li>\n<\/ul>\n<h2>Effect<\/h2>\n<ul>\n<li>Urgent incidents taken care of by specialists.<\/li>\n<li>Service requests handled by experienced consultants.<\/li>\n<li>A new application to submit and handle requests from outside users.<\/li>\n<li>A new page to manage official forms filled out by people at the brewery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge The client needed a comprehensive support for Share Point related requests. What we did Identify and verify error &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/microsoft-365-support-service-2\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[221],"industry":[1112],"client":[76],"technologies":[927,947,948,945,944,838],"country":[],"class_list":["post-294","case-study","type-case-study","status-publish","hentry","offering-microsoft-365-m365","industry-retail-e-commerce","client-zywiec-en","technologies-microsoft-365-2","technologies-ms-forms-2","technologies-ms-power-automate-2","technologies-ms-poweraps-2","technologies-ms-teams-2","technologies-sharepoint-online-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/294"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=294"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=294"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=294"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=294"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=294"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}