{"id":160,"date":"2016-04-22T00:00:00","date_gmt":"2016-04-22T00:00:00","guid":{"rendered":"https:\/\/sii.ua\/?case-study=service-desk-field-support"},"modified":"2016-04-22T00:00:00","modified_gmt":"2016-04-22T00:00:00","slug":"service-desk-field-support","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/service-desk-field-support\/","title":{"rendered":"Service Desk \u2013 field support"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>Rapid growth of the organization forced company to choose best partner for providing them field support services.<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>We are providing our support according to settlements with the customer.<\/li>\n<li>We are supporting every office in Warsaw.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>KPI fulfilment.<\/li>\n<li>Building effective governance for the whole service.<\/li>\n<li>Ensuring business continuity.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge Rapid growth of the organization forced company to choose best partner for providing them field support services. What &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/service-desk-field-support\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[200],"industry":[1112],"client":[62],"technologies":[376,377,378],"country":[],"class_list":["post-160","case-study","type-case-study","status-publish","hentry","offering-service-desk","industry-retail-e-commerce","client-eden-en","technologies-itil-2","technologies-manageengine-sd-2","technologies-ms-office-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/160"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=160"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=160"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=160"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=160"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=160"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}