{"id":158,"date":"2016-04-22T00:00:00","date_gmt":"2016-04-22T00:00:00","guid":{"rendered":"https:\/\/sii.ua\/?case-study=247-field-support-services"},"modified":"2016-04-22T00:00:00","modified_gmt":"2016-04-22T00:00:00","slug":"247-field-support-services","status":"publish","type":"case-study","link":"https:\/\/sii.ua\/en\/case-study\/247-field-support-services\/","title":{"rendered":"24\/7 field support services"},"content":{"rendered":"<h2>The challenge<\/h2>\n<p>International Service Desk and Field Support services provider was looking for the best partner in Poland to help.<\/p>\n<h2>What we did<\/h2>\n<ul>\n<li>We are providing 24\/7 services for the company\u2019s clients in Poland.<\/li>\n<li>We realize support works according to the SLA expected by the Client, we present results by monthly measured KPI.<\/li>\n<li>The entire process, supporting Service Desk and second line in the head office and in branches all over the country is realized by Sii\u2019s team.<\/li>\n<li>We advise the Client in the area of ITIL methodology.<\/li>\n<\/ul>\n<h2>Effects<\/h2>\n<ul>\n<li>No KPI exceeded.<\/li>\n<li>Identification and presenting solutions for leaky ITIL processes.<\/li>\n<li>We have built effective governance for the service<\/li>\n<li>Equalizing knowledge levels in the team.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The challenge International Service Desk and Field Support services provider was looking for the best partner in Poland to help. &hellip; <a class=\"continued-btn\" href=\"https:\/\/sii.ua\/en\/case-study\/247-field-support-services\/\">Continued<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"views\/single-old-case-study.blade.php","offering":[200],"industry":[1105],"client":[61],"technologies":[376,377,378,379],"country":[],"class_list":["post-158","case-study","type-case-study","status-publish","hentry","offering-service-desk","industry-software-vendors","client-border-en","technologies-itil-2","technologies-manageengine-sd-2","technologies-ms-office-2","technologies-network-devices-2"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study\/158"}],"collection":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/media?parent=158"}],"wp:term":[{"taxonomy":"offering","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/offering?post=158"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/industry?post=158"},{"taxonomy":"client","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/client?post=158"},{"taxonomy":"technologies","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/technologies?post=158"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/sii.ua\/en\/wp-json\/wp\/v2\/country?post=158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}