Possible locations
  • Bialystok
  • Bydgoszcz
  • Cracow
  • Czestochowa
  • Gdansk
  • Gliwice
  • Katowice
  • Lodz
  • Lublin
  • Pila
  • Poznan
  • Rzeszow
  • Szczecin
  • Torun
  • Warsaw
  • Wroclaw
Technologies & tools
  • ServiceNow
  • JavaScript
  • Agile
  • BPMN
  • REST

The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and ITBM (PPM).

We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.

Your role

  • Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions
  • Translating user requirements into development specifications and supporting the development team as needed
  • Designing solutions that align with stakeholders' requirements
  • Creating and managing project and deliverable documentation
  • Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria
  • Supervising development progress and guiding customers through the UAT phase
  • Managing production deployments
  • Conducting necessary training for end-users on platform usability and implementing solutions

Your skills
  • Hands-on experience with the ServiceNow platform
  • Previous experience as a Business Analyst
  • Ability to collaborate with both technology and business stakeholders daily
  • Strong problem-solving skills
  • Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
  • Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
  • Familiarity with Agile/Scrum methodologies
  • Experience in creating understandable flow charts according to BPMN guidelines
  • ServiceNow Certified System Administrator certification

Job no. 241118-BFBY4

Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 2,1BN to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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