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IT Support Specialist

IT Support Specialist

Maciej, Junior Software Engineer

This offer base language is Polish. Translate into English This translation is generic. Show original text

Możliwa lokalizacja

Technologie i narzędzia

IT Operations to Centrum Kompetencyjne odpowiedzialne za realizację zadań i projektów w obszarze utrzymania: stanowisk roboczych i urządzeń mobilnych: komputerów, laptopów, tabletów, telefonów komórkowych, drukarek, serwerów, systemów operacyjnych, sieci; baz danych (SQL, Oracle); aplikacji (SCCM, ServiceNow, Zabbix, O365, D365).

Obecnie do zespołu poszukujemy osobę na stanowisko IT Support Specialist do wsparcia jednego z naszych klientów w Krakowie (praca 100% z biura klienta).

Twoje zadania

Rozwiązywanie problemów technicznych zgłaszanych przez użytkowników w zakresie oprogramowania, sprzętu i sieci dla komputerów stacjonarnych, laptopów i serwerów
Przygotowywanie sprzętu komputerowego
Inwentaryzacja sprzętu komputerowego
Zapewnienie, że umowy dotyczące poziomu usług są spełnione, a zgłoszenia incydentów i requests-ów są odpowiednio aktualizowane w systemie ticketowym klienta
Koordynacja dostaw i zamówień dla biura klienta
Utrzymanie infrastruktury biurowej: sale konferencyjne, drukarki, serwerownie
Przeprowadzenie procesu wdrożenia IT dla nowych pracowników

Twoje umiejętności

Minimum pół roku doświadczenia – w tym staże, praktyki
Znajomość języka angielskiego w mowie i piśmie na poziomie komunikatywnym
Dobra znajomość budowy sprzętu komputerowego oraz podstawowych elementów konfiguracji
Znajomość konfiguracji aplikacji MS Outlook, Teams oraz funkcji programów MS Word, MS Excel
Wiedza na temat konfiguracji i utrzymania sieci LAN/WAN i Wi-Fi
Umiejętności interpersonalne (komunikatywność, otwartość)

Mile widziane:

Wykształcenie techniczne

Nr oferty 240909-4LZGF

Possible location

Technologies & tools

IT Operations is a Competence Center responsible for carrying out tasks and projects in the area of maintenance of: workstations and mobile devices: computers, laptops, tablets, cell phones, printers, servers, operating systems, networks; databases (SQL, Oracle); applications (SCCM, ServiceNow, Zabbix, O365, D365).

We are currently looking for an IT Support Specialist to join our team to support one of our clients in Krakow, Poland (working 100% from the client's office).

Your role

Troubleshooting technical problems reported by users on software, hardware and networks for desktops, laptops and servers
Preparation of computer hardware
Inventorying computer hardware
Ensuring that service level agreements are met and that incident reports and requests are updated appropriately in the customer's ticket system
Coordinating supplies and orders for the client's office
Maintain office infrastructure: conference rooms, printers, server rooms
Conducting the IT implementation process for new employees

Your skills

Minimum six months of experience - including internships, apprenticeships
Knowledge of spoken and written English at a communicative level
Good knowledge of computer hardware design and basic configuration elements
Knowledge of MS Outlook, Teams application configuration and MS Word, MS Excel functions
Knowledge of LAN/WAN and Wi-Fi network configuration and maintenance
Interpersonal skills (communicativeness, openness)

Optional:

Technical education

Job no. 240909-4LZGF

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Why Sii

Great Place to Work since 2015

it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Fascinating projects

prestigious brands from around the world, long-term contracts and preferred partner status for many clients

Project suited to you

Do you want to change your career path? Is your project coming to an end? We’ll find you a new one! We have an app for this – Job Changer

We share the profit with Workers

Last year we allocated PLN 2,1BN to this benefit

PLN 500 000 per year for your ideas

with this amount, we support the passions and voluntary actions of our workers

7 500 experts and many development opportunities

Tech Communities, workshops, a training platform, and a technology blog – you choose

Employment stability

revenue of EUR 480M, no debts, since 2006 on the market

Great, comfortable offices

perfect place to work, integrate, have fun together, and celebrate successes

Open-minded and available management team

quick decision-making, we’re all on a first-name basis

True values

these are not empty words – we’re guided by them every day

Fantastic atmosphere

created by all Sii Power People

Attractive benefits package

private healthcare, benefits cafeteria platform, car discounts and more

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